Return and Refund Policy
At Damp Gone SA, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy for details on how we can assist.
1. Eligibility for Returns
We accept returns on eligible items within 7 days of the date of delivery, provided they meet the following conditions:
- Unused and Unopened: The item must be in its original, unopened packaging, unused, and in the same condition as when you received it.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to initiate a return.
Please note that any product that has been used, partially used, or damaged due to improper handling is not eligible for return or refund.
2. Non-Refundable Items
Certain items are ineligible for return, including but not limited to:
- Custom or special-order items
- Items on sale or promotional offers
- Any item not in its original condition or damaged for reasons not due to our error
Please contact us if you are unsure about an item’s return eligibility.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at southcoast@dampgone.co.za or call us at +27672970788 within 7 days of receiving your order to request a return.
- Provide Details: Include your order number, proof of purchase, and reason for the return.
- Return Approval: Our team will review your request and, if approved, provide you with return instructions.
- Shipping: You will be responsible for the cost of return shipping unless the item was damaged or defective upon delivery. Please use a trackable shipping method to ensure safe return.
Note: Damp Gone SA is not responsible for lost or damaged items during return shipping.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, we will process your refund within 14 business days. The refund will be applied to your original payment method.
- Partial Refunds: In cases where the item is not in its original condition or parts are missing (if applicable), only a partial refund may be granted.
- Non-Approved Refunds: If your return does not meet our policy requirements, we will contact you with further information. The item will be returned to you at your expense.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item, please contact us within 7 days of receiving your product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at southcoast@dampgone.co.za or +27672970788 with details and photos of the issue. We will assess the problem and arrange for a replacement or refund as appropriate.
7. Late or Missing Refunds
If you haven’t received a refund within 14 business days of approval, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times can vary.
- If you still have not received your refund, contact us at southcoast@dampgone.co.za for assistance.
8. Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
Damp Gone SA
📧 Email: southcoast@dampgone.co.za
📞 Phone: +276 7297 0788
🌐 Website: www.southcoast.dampgone.co.za
This Return and Refund Policy is designed to ensure a smooth process and positive experience. Thank you for choosing Damp Gone SA!
